Policies

At Pirelli Building Group, we take pride in delivering high-quality services with integrity, transparency, and respect. This Code of Conduct reflects our commitment to treating our clients fairly and professionally on every project.

1. Professionalism & Respect

• We will treat every customer, with dignity, respect, and kindness.
• We will respect your property, and your time.
• Our team will conduct themselves professionally at all times—on-site, in meetings, and in communications.
• We will not tolerate discrimination of any kind. Every customer will be treated fairly, regardless of race, gender, religion, age, sexual orientation, or background.

2. Clear Communication

• We will provide clear, honest, and timely communication throughout your project. We will listen actively and respond thoughtfully.
• Any changes, delays, or issues will be communicated transparently with proposed solutions.

3. Quality Workmanship

• We are committed to delivering work that meets or exceeds industry standards.
• We take ownership of our work and will address any issues promptly and professionally.

4. Health & Safety

• We follow strict safety protocols to ensure the well-being of our team, your family, and your property.
• Our job sites are kept orderly, and we will minimise disruption wherever possible.

5. Accountability

• If we fall short of expectations or make a mistake, we will take full responsibility and work to make it right.
• We honour our contracts and commitments and expect fairness from both sides.

6. Site Conduct

• Our team members and subcontractors are expected to behave respectfully, refrain from offensive language, and comply with your site-specific rules.
• Smoking, substance use, or inappropriate behaviour will not be tolerated on any job site.

7. Privacy & Property Protection

• We will treat your property with care and maintain a clean and secure work environment.
• We respect your privacy and will only access areas necessary for our work.
• We are committed to protecting your personal information and using it only in accordance with our Privacy Policy.
• Your trust is important to us, and we will never sell or misuse your data.

8. Compliance & Ethics

• We operate in full compliance with all local laws, building codes, and industry regulations.
• We uphold ethical business practices, including fair pricing, proper documentation, and honest timelines.

Our Commitment to You

We know that construction projects are a major investment—of time, money, and trust. At Pirelli Building Group, we’re committed to earning that trust every step of the way.

If you ever feel we've fallen short, please let us know. Your satisfaction and peace of mind are important to us.

At Pirelli Building Group, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with us.

1. Information We Collect

We may collect the following types of personal information:

• Full name
• Residential or mailing address
• Phone number
• Insurance claim information

We only collect information that is reasonably necessary for us to provide our services and fulfill our business obligations.

2. How We Collect Your Information

Your information is collected directly from you when you:

• Contact us via phone, email, or our website
• Submit an insurance claim or service inquiry
• Choose to provide us with details for service delivery

All data is encrypted and stored on secure platforms to maintain its confidentiality and integrity. Access to these platforms is restricted to authorised individuals who must authenticate using approved credentials and multi-factor authentication.

3. Use of Personal Information

We use your personal information to:

• Deliver our building services
• Manage and respond to insurance claims
• Communicate with you and/or your insurer regarding your project or inquiry
• Meet our legal and regulatory obligations

We do not share your personal information with third parties unless required by law or with your explicit consent.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

• Use of secure storage platforms
• Limiting access to personal data to authorised personnel only
• The principles of Least Privilege and Need-To-Know are applied to individuals handling your claim. This means that staff and contractors will only have access to the information necessary to perform their specific duties.
• Regular review of our security measures

5. Your Choices and Rights

You are under no obligation to provide any personal information; however, choosing not to provide certain details may affect our ability to offer services.

You have the right to:

• Access the personal information we hold about you
• Request corrections to your information
• Withdraw your consent or request deletion (subject to legal requirements)

To make a request, please contact us using the details below.

6. Contact Us

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact:

Pirelli Building Group
Email: orders@pirellibg.com.au
Phone: 1300 073 088
Address: 4/54 Bakers Road, Coburg North, Victoria 3058

7. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and will include the effective date at the top of the page.

1. Purpose

Pirelli Building Group is committed to conducting all operations in an environmentally responsible manner. We recognise our duty to protect and improve the environment through sustainable practices, efficient resource use, and compliance with relevant environmental laws and regulations in Australia.

2. Scope

This policy applies to all Pirelli Building Group operations, employees, subcontractors, and projects across all sites where we conduct business.

3. Our Commitment

We are committed to:

• Compliance with all applicable environmental legislation, codes of practice, and relevant industry standards.
• Pollution prevention through responsible site management, including dust suppression, sediment and erosion control, and proper waste disposal.
• Efficient resource use, including minimising water and energy consumption and reducing construction waste.
• Sustainable procurement, prioritising suppliers and materials that support environmental sustainability (e.g. recycled content, low-emission products).
• Environmental awareness, ensuring employees and subcontractors are trained and aware of their responsibilities.
• Continuous improvement by setting measurable environmental objectives, monitoring performance, and regularly reviewing our practices.

4. Implementation

To support this policy, we will:

• Conduct site-specific environmental risk assessments and develop appropriate management plans.
• Segregate, recycle, and dispose of construction waste in accordance with local council and EPA requirements.
• Maintain spill kits and manage chemicals responsibly to prevent contamination.
• Use machinery and vehicles efficiently to reduce greenhouse gas emissions.
• Encourage staff suggestions to improve environmental outcomes.

5. Responsibilities

• Management will ensure adequate resources are available to meet policy objectives.
• Supervisors will implement environmental controls on site and ensure compliance.
• Employees and subcontractors must follow environmental procedures and report any incidents or hazards.

6. Review

This policy will be reviewed annually or after any significant changes in operations, legislation, or environmental impacts.

1. Purpose

At Pirelli Building Group, we are committed to operating responsibly and sustainably. We recognise our role in reducing environmental impact and contributing positively to the communities in which we work. This policy outlines our approach to integrating sustainability into our construction practices, decision-making processes, and daily operations.

2. Scope

This policy applies to all employees, contractors, suppliers, and subcontractors engaged with Pirelli Building Group across all project sites and operations.

3. Our Commitments

Environmental Responsibility

We aim to minimise our environmental footprint by:

• Reducing waste through efficient planning, reuse, and recycling of construction materials.
• Minimising energy consumption on sites by using efficient machinery and switching off idle equipment.
• Reducing water use through sustainable practices.
• Preventing pollution by properly managing site runoff and using environmentally safe products.
• Supporting biodiversity by protecting surrounding ecosystems during site work.

Sustainable Procurement

We commit to:

• Sourcing locally wherever possible to reduce transport emissions and support local economies.
• Using sustainable and certified materials, such as FSC-certified timber.
• Working with suppliers who share our environmental and ethical values.

Climate Action

We aim to reduce our carbon footprint by:

• Using low-emission or electric vehicles and machinery where possible.
• Tracking and managing our greenhouse gas emissions.
• Considering renewable energy options on our sites and in our offices.

Community Engagement & Social Responsibility

We will:

• Engage respectfully with local communities and traditional landowners.
• Support local employment and business.
• Ensure safe, inclusive, and fair working conditions across all sites.

4. Implementation & Responsibilities

• Senior management is responsible for setting objectives and monitoring performance.
• Site managers and team leaders are responsible for applying sustainable practices on projects.
• All employees are expected to contribute to the company’s sustainability goals through daily actions.

5. Continuous Improvement

We will:

• Review this policy annually and update it as needed.
• Train staff regularly in sustainable practices.
• Monitor our sustainability performance and set improvement targets.

6. Compliance

We will comply with all relevant Australian environmental legislation and industry standards, including:

• Environmental Protection Act 1994 (QLD) and relevant state-based equivalents.
• National Construction Code sustainability provisions.
• Local council regulations and environmental guidelines.